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i-Contact
i-Contact, from PFI Knowledge Solutions is a complete suite of software and services which allows your organisation to significantly increase the effectiveness of your contact centre, through some of the most advanced techniques available today
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The ability to conceptually understand the contents of calls from your call centre and the ability to cluster the content of those calls based on conversation type. Whether you require a sample of calls or the ability to identify real time trends in your business, i-Contact can help you unlock the potential within your call centre, turning it |
from a cost to a revenue generation part of your business.
With a scalable solution that can grow with your business whether you have 5 agents or 5000 agents, i-Contact can help you maximize your most important asset, your customer. |
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| SPEECH ANALYTICS |
 Explore
In context searching and analysis of every recorded voice transaction, with unprecedented accuracy and speed. |
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| QUALITY MONITORING |
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 Customer satisfaction is vital to the success and survival of your business
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| AUTOMATED CUSTOMER SURVEY |
 Survey
To ensure the balance of agent performance and satisfaction scores, companies must respond to the perceptions, challenges and needs of their customers. |
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Agent Assist